Refund policy

30-day money-back guarantee

Salus ("we", "us") offers a 30-day money-back guarantee on subscription purchases. If you are not satisfied with Salus Plus or Salus Premium, you may request a full refund within 30 days of your order date. Paid plans also start with a 7-day free trial — if you cancel during the trial, you are never charged.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all refunds and returns. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout or the order reference on your receipt, or
• Email us at support@plenawellness.com and we will raise the request with Paddle on your behalf.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer, and typically take up to 10 business days once approved.

Cancelling a subscription

You can cancel at any time from the billing portal linked on the Plans page. Cancelling stops future renewals; you keep access until the end of the period you have already paid for. Cancellation on its own is not a refund request — use the steps above if you also want your most recent payment refunded.

App store purchases

Subscriptions bought inside the iOS or Android apps are billed by Apple or Google. Those refunds are handled under Apple's or Google's own refund processes through your App Store or Play Store account.

Paddle's refund policy

Refunds are also covered by Paddle's own refund terms, available at https://www.paddle.com/legal/refund-policy.

Contact

support@plenawellness.com